Contact form

Contact us through the form to request information about banking products and services.

The response of Banco de Portugal to issues related to retail banking products and services is exclusively intended to guide and assist bank customers in clarifying their doubts.

The information provided by Banco de Portugal does not have any binding force in the resolution of any administrative or judicial proceedings, does not constitute a professional or legal opinion, and does involve any advice, recommendation, invitation or suggestion to subscribe any kind of banking service.

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Entity responsible, legal basis and purpose for the processing of personal data

Banco de Portugal, public-law legal person with its head office at Rua do Comércio 148, 1100-150 Lisbon, processes the personal data it collects when presented with a request for information in accordance with the principles and rules stemming from European and Portuguese legislation on personal data protection, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Banco de Portugal handles only strictly necessary personal data, appropriate and relevant to the pursuit of the public interest attributed to it by law, within the scope of its powers as a public authority and in compliance with a legal obligation.

The purpose of such processing of personal data is:

  • to check compliance with the rules applicable in particular to the activity of credit institutions, financial companies, payment institutions, electronic money institutions, and credit intermediaries legally authorised to offer retail banking products and services in Portugal.
  • to guide and support in the clarification of bank customers’ doubts.

The data subject’s failure to provide personal data may preclude appraisal of the request for information.

Storage of personal data

Personal data collected by Banco de Portugal are stored for the time strictly necessary to achieve the aforementioned purpose.

Addressees of personal data

Personal data collected by Banco de Portugal may be communicated to the following addressees:

  • credit institutions, financial companies, payment institutions, electronic money institutions, credit intermediaries and other entities subject to the supervision of Banco de Portugal.
  • the Portuguese Securities Market Commission and the Insurance and Pension Funds Supervisory Authority.
  • other public entities and authorities, namely the Economic and Food Safety Authority, the national regulatory authority for communications, the Portuguese Data Protection Authority, the courts, the Public Prosecutor"s Office, and the Tax and Customs Authority.
  • the European Central Bank, the European Banking Authority and supervisory authorities from other European Union Member States.

Rights of the data subjects

Banco de Portugal provides the data subjects under the legal terms adequate means to exercise their rights of access to, rectification, limitation, objection and erasure of personal data.

There may be justified and proportional limitations to the exercising of the rights of limitation, objection and erasure of personal data, weighed against Banco de Portugal’s need to pursue the public interest in a given case.

Contact details for the exercise of rights

To exercise their rights, data subjects may contact Banco de Portugal"s Data Protection Officer, by the following means:

  • By email: [email protected]
  • By post: Gabinete de Proteção de Dados do Banco de Portugal. Rua do Comércio, 148, 1100-150 Lisbon, Portugal

Complaint to the supervisory authority

Data subjects also reserve the right to present a complaint to the Portuguese Data Protection Authority.