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Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
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Key tips to protect yourself when choosing online or mobile banking services.
Contact us through the form to request information about banking products and services.
The response of Banco de Portugal to issues related to retail banking products and services is exclusively intended to guide and assist bank customers in clarifying their doubts.
The information provided by Banco de Portugal does not have any binding force in the resolution of any administrative or judicial proceedings, does not constitute a professional or legal opinion, and does involve any advice, recommendation, invitation or suggestion to subscribe any kind of banking service.
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PERSONAL DATA PROCESSING POLICY*
Entity responsible, legal basis and purpose for the processing of personal data
Banco de Portugal, public-law legal person with its head office at Rua do Comércio 148, 1100-150 Lisbon, processes the personal data it collects when presented with a request for information in accordance with the principles and rules stemming from European and Portuguese legislation on personal data protection, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Banco de Portugal handles only strictly necessary personal data, appropriate and relevant to the pursuit of the public interest attributed to it by law, within the scope of its powers as a public authority and in compliance with a legal obligation.
The purpose of such processing of personal data is:
The data subject’s failure to provide personal data may preclude appraisal of the request for information.
Storage of personal data
Personal data collected by Banco de Portugal are stored for the time strictly necessary to achieve the aforementioned purpose.
Addressees of personal data
Personal data collected by Banco de Portugal may be communicated to the following addressees:
Rights of the data subjects
Banco de Portugal provides the data subjects under the legal terms adequate means to exercise their rights of access to, rectification, limitation, objection and erasure of personal data.
There may be justified and proportional limitations to the exercising of the rights of limitation, objection and erasure of personal data, weighed against Banco de Portugal’s need to pursue the public interest in a given case.
Contact details for the exercise of rights
To exercise their rights, data subjects may contact Banco de Portugal"s Data Protection Officer, by the following means:
Complaint to the supervisory authority
Data subjects also reserve the right to present a complaint to the Portuguese Data Protection Authority.