Phone service

213 130 000

Working hours: weekdays, from 8.30 a.m. to 6 p.m.
 

When calling the call centre, you can request clarification on the following services provided by Banco de Portugal:

  • Complaints and requests for information from bank customers – means of presenting complaints and requests for information and indication of the status of complaints submitted;

  • Central credit register – objectives and standards that regulate the operation of the Central Credit Register. Nature, origin of the existing information and indication of the conditions of access;

  • Prohibition of the use of cheques – objectives and rules that regulate the operation of the List of Cheque Defaulters. Nature, origin of the existing information and indication of the conditions of access;

  • Accounts database – objectives and standards that regulate the operation of the accounts database. Nature, origin of the existing information and indication of the conditions of access;

  • Dissemination of information on personal identification documents – conditions under which Banco de Portugal disseminates, upon request, information on personal identification documents in the event of loss, theft, larceny, counterfeiting or unlawful use;

  • External communication of operations and positions – scope, purpose, benefits, obligations, access and problems of companies in the external communication of operations and positions to Banco de Portugal;

  • Business area – registration and access to services and applications available on Banco de Portugal’s website.

The telephone support service does not provide any information on any recorded data or on-going processes in Banco de Portugal.