What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Basic bank accounts are provided by all credit institutions authorised to receive deposits in Portugal (banks, savings banks, the Central Mutual Agricultural Credit Bank and Mutual Agricultural Credit Banks) that provide to the public the services included in basic bank accounts.
The credit institutions that provide banking services under this regime are:
* The 80 mutual agricultural credit banks integrated into the Integrated Mutual Agricultural Credit System apply the SIS of the Central Mutual Agricultural Credit Bank.
Credit institutions indicate at their branches and in the places of service to the public the provision of basic bank accounts through the dissemination of a poster, which includes information on the conditions of access and maintenance of the basic bank accounts, the services provided and the alternative dispute resolution procedures available to holders.
Credit institutions should also inform customers who hold current accounts of the possibility of converting these accounts into basic bank account in the first statement of each year. Together with this statement, credit institutions are required to send an information document on basic bank accounts.
This document contains information on the main characteristics of the basic bank accounts, so that the customer interested in converting his current account into the basic bank account can assess whether he fulfils the respective conditions of access.
Services – Fees comparator (only in Portuguese)
Decree-Law No. 27-C/2000 (only in Portuguese)
Decree-Law No. 107/2017 (only in Portuguese)
Notice of Banco de Portugal No. 1/2018 (only in Portuguese)
Instruction No. 16/2018 (only in Portuguese)
Services – Complaints