frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
Banking products and services can be offered over the internet or through mobile devices, such as smartphones and tablets, i.e. through digital (online and mobile) channels.
Digital channels allow bank customers to access these products and services anywhere at any time, and faster and more conveniently than traditional channels.
But the use of digital channels also poses risks, related in particular to the misuse of customers’ personal data.
It is therefore important that bank customers know the risks and the precautions they should take to mitigate them.
Digital financial education for young people
Digital financial education for adults
Material on online security