The account change service is a service that allows bank customers to change their payment account (for example, the current account) from one payment service provider (the “sending provider”) to another (the “destination provider”). The account change service includes:

• the change to the new account of credit transfer orders and direct debits executed in the account of origin;

• if the customer so requests, the transfer of the balance from the original account to the new account;

• if the customer so requests, the closure of the account of origin.

The account change service is only possible between payment service providers with their headquarters or a branch in Portugal and between accounts in the same currency.