Skip to main content

Navegação principal

Bank Customer Website

LANG

POR

frequent questions

glossary

Deposits
- Operation
- What they are and types of deposits
- Rights and duties
- Deposit guarantee
- Advertising
- Current account
- Opening
- Ownership and handling of accounts
- Statements and balances
- Charges
- Account change
- Account closure
Time deposits

Simple

Structured

Interest rates

Simulator
- Basic bank accounts
- What it is
- Institutions that provide them
- Fees comparator
- Evolution in accounts
- Standard account
- What it is
- Fees comparator
Basic bank accounts

What is a basic bank account?
Know more
Credit
- Operation
- What they are and types of loans
- Rights and duties
- Creditworthiness assessment
- Guarantees
- Advertising
- Home loans
- What they are and the various schemes
- How to enter into
- Interest rates
- How to repay and transfer
- How to renegotiate
- Simulator
Consumer credit

What it is and types of credit

How to enter into

Interest rates

How to renegotiate or repay in advance

Simulator
- Credit card
- What it is
- How to repay
- Managing debt
- Credit liabilities
- Arrears prevention
- Arrears management
- Late payment
- Bank Customer Support Network
- Credit Ombudsman
Credit intermediaries

Authorised
- Credit servicers
- What they are
- Authorised
Credit intermediaries

Access to the credit intermediary activity
Know more

Authorised credit intermediaries

List of authorised credit intermediaries
Know more
Payments
- Cash
- What it is
- Precautions
Cheques

What they are

How to write out

Precautions

Prohibition of the use of cheques
- Direct debits
- What they are
- How to carry them out
- Rights and duties
- Transfers
- What they are
- How to order
- Rights and duties
Payment applications

What they are

Transaction costs

Security precautions
- Electronic money
- What is it
- Exchange rates
- What they are
- Bid-offer ‘spread’
- Where to exchange currency
Digital channels

Risks

Precautions
Fraud prevention

How to protect yourself from online fraud?
Know more

Rights in payments

Know your rights when making payments in Europe.
Know more
Services
- Make a complaint
- Complaining about a supervised entity
- Checking the status of a complaint
I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)
- Simulate
- Mortgage credit
- Consumer credit
- Deposits
- Currency converter
- Compare
- Fees
- Price lists
Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation

Disputes relating to credit servicing
- Ask for information
- Virtual assistant
- Requests for information
- Phone service
CONSULT HERE ALL SERVICES
Financial education
- Materials
- See all
- Digital financial education
- Young people
- Adults
National Plan for Financial Education

What it is

Todos Contam website

Todos Contam e-learning platform
- Household budget
- The importance of a budget
- How to draw up
- Digital security
- Why it is important
- Risks
- Precautions
- Big data
- Crypto-assets
Inflation

What it is

The importance of price stability

How it affects your life
E-learning courses

Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Know more

Digital channels

Key tips to protect yourself when choosing online or mobile banking services.
Know more

Deposits

What they are and types of deposits

Rights and duties

Deposit guarantee

Current account

Ownership and handling of accounts

Statements and balances

Account closure

Basic bank accounts

Institutions that provide them

Fees comparator

Evolution in accounts

Standard account

Fees comparator

Credit

What they are and types of loans

Rights and duties

Creditworthiness assessment

What they are and the various schemes

How to enter into

How to repay and transfer

How to renegotiate

Consumer credit

What it is and types of credit

How to enter into

How to renegotiate or repay in advance

Credit liabilities

Arrears prevention

Arrears management

Bank Customer Support Network

Credit Ombudsman

Credit intermediaries

Credit servicers

Payments

What they are and types of cards

How to enter into

Contactless cards

Co-badged cards

Acceptance of cards

Rights and duties

How to write out

Prohibition of the use of cheques

How to carry them out

Rights and duties

Rights and duties

Payment applications

Transaction costs

Security precautions

Electronic money

Bid-offer ‘spread’

Where to exchange currency

Digital channels

Services

Central Credit Register

Database of Banking Accounts

Prohibition of the use of cheques

Make a complaint

Complaining about a supervised entity

Checking the status of a complaint

I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)

Mortgage credit

Consumer credit

Currency converter

Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation

Disputes relating to credit servicing

Ask for information

Virtual assistant

Requests for information

Financial education

Digital financial education

National Plan for Financial Education

Todos Contam website

Todos Contam e-learning platform

Household budget

The importance of a budget

Digital security

Why it is important

The importance of price stability

How it affects your life

PT EN

Nome do Intermediario

Maria Fernanda Nunes de Oliveira

ID Registro

183

Data de publicação

Fri, 2023-07-07 05:03

IDBP

0

Estado

0

Search
Faqs
Glossary
Sitemap
Useful Links
Disclaimer and Copyright

© Banco de Portugal, 2026