frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
The updated High-Level Principles on Financial Consumer Protection were adopted as a recommendation by the OECD Council in December 2022 and endorsed by G20 leaders.
The Principles are the leading international standard for effective and comprehensive financial consumer protection frameworks.
Full recommendation on the OECD website
OCDE > Updated G20/OECD High-Level Principles on Financial Consumer Protection
Recommendation of the Council on High-Level Principles on Financial Consumer Protection
G20/OECD High-Level Principles on Financial Consumer Protection 2022
G20 Bali Leaders’ Declaration, Bali, Indonesia, 15-16 November 2022