Skip to main content

Navegação principal

Bank Customer Website

LANG

POR

frequent questions

glossary

Deposits
- Operation
- What they are and types of deposits
- Rights and duties
- Deposit guarantee
- Advertising
- Current account
- Opening
- Ownership and handling of accounts
- Statements and balances
- Charges
- Account change
- Account closure
Time deposits

Simple

Structured

Interest rates

Simulator
- Basic bank accounts
- What it is
- Institutions that provide them
- Fees comparator
- Evolution in accounts
- Standard account
- What it is
- Institutions that provide them
- Fees comparator
Basic bank accounts

What is a basic bank account?
Know more
Credit
- Operation
- What they are and types of loans
- Rights and duties
- Creditworthiness assessment
- Guarantees
- Advertising
- Home loans
- What they are and the various schemes
- How to enter into
- Interest rates
- How to repay and transfer
- How to renegotiate
- Simulator
Consumer credit

What it is and types of credit

How to enter into

Interest rates

How to renegotiate or repay in advance

Evolution of new loans

Simulator
- Credit card
- What it is
- How to repay
- Managing debt
- Impact of interest rate rises
- Arrears prevention
- Arrears management
- Late payment
- Bank Customer Support Network
Credit intermediaries

Authorised

Status of authorisation requests
Credit intermediaries

Access to the credit intermediary activity
Know more

Authorised credit intermediaries

List of authorised credit intermediaries
Know more
Payments
- Cash
- What it is
- Precautions
Cheques

What they are

How to write out

Precautions

Prohibition of the use of cheques
- Direct debits
- What they are
- How to carry them out
- Rights and duties
- Transfers
- What they are
- How to order
- Rights and duties
Payment applications

What they are

Transaction costs

Security precautions
- Electronic money
- What is it
- Exchange rates
- What they are
- Bid-offer ‘spread’
- Where to exchange currency
Digital channels

Risks

Precautions
Fraud prevention

How to protect yourself from online fraud?
Know more

Rights in payments

Know your rights when making payments in Europe.
Know more
Services
- Make a complaint
- Complaining about an institution
- Checking the status of a complaint
- Adding information to a complaint
I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)
- Simulate
- Mortgage credit
- Consumer credit
- Deposits
- Currency converter
- Compare
- Fees
- Price lists
Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation
- Ask for information
- Contact form
- Phone service
- Request
- Certification of training entities
CONSULT HERE ALL SERVICES
Financial education
- Materials
- See all
- Initiatives
- Training actions
National Plan for Financial Education

What it is

Todos Contam website

Todos Contam e-learning platform
- Digital security
- Why it is important
- Risks
- Precautions
- Big data
- Crypto-assets
- Digital financial education
- Young people
- Adults
Inflation

What it is

The importance of price stability

How it affects your life
E-learning courses

Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Know more

Digital channels

Key tips to protect yourself when choosing online or mobile banking services.
Know more

POR

Deposits

What they are and types of deposits

Rights and duties

Deposit guarantee

Current account

Ownership and handling of accounts

Statements and balances

Account closure

Basic bank accounts

Institutions that provide them

Fees comparator

Evolution in accounts

Standard account

Institutions that provide them

Fees comparator

Credit

What they are and types of loans

Rights and duties

Creditworthiness assessment

What they are and the various schemes

How to enter into

How to repay and transfer

How to renegotiate

Consumer credit

What it is and types of credit

How to enter into

How to renegotiate or repay in advance

Evolution of new loans

Impact of interest rate rises

Arrears prevention

Arrears management

Bank Customer Support Network

Credit intermediaries

Status of authorisation requests

Payments

What they are and types of cards

How to enter into

Contactless cards

Co-badged cards

Acceptance of cards

Rights and duties

How to write out

Prohibition of the use of cheques

How to carry them out

Rights and duties

Rights and duties

Payment applications

Transaction costs

Security precautions

Electronic money

Bid-offer ‘spread’

Where to exchange currency

Digital channels

Services

Central Credit Register

Database of Banking Accounts

Prohibition of the use of cheques

Make a complaint

Complaining about an institution

Checking the status of a complaint

Adding information to a complaint

I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)

Mortgage credit

Consumer credit

Currency converter

Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation

Ask for information

Certification of training entities

Financial education

Training actions

National Plan for Financial Education

Todos Contam website

Todos Contam e-learning platform

Digital security

Why it is important

Digital financial education

The importance of price stability

How it affects your life

Home Payments / Digital channels / Cuidados a ter na utilização de canais digitais

Cuidados a ter na utilização de canais digitais

Financial literacy Digital channels

Related Links

Contactos dos emissores de cartões bancários

Boas práticas com pagamentos na internet

BdP Podcast: Autenticação forte – Cuidados a ter para pagar em segurança

Associação Portuguesa de Bancos > Segurança Online

Carta Circular n.º 55/2015/DSP

Orientações da EBA sobre a segurança dos pagamentos na internet

Diretiva (UE) 2015/2366, do Parlamento Europeu e do Conselho, relativa aos serviços de pagamento no mercado interno

Infografia da EBA - Dicas importantes para se proteger quando escolhe serviços bancários nos canais digitais

Related Content

Educação financeira digital para jovens

Educação financeira digital para adultos

Materiais sobre segurança online

Faqs
Glossary
Sitemap
Useful Links
Disclaimer and Copyright

© Banco de Portugal, 2024