Skip to main content

Navegação principal

Bank Customer Website
LANG
POR

frequent questions

glossary
  • Deposits
    • Operation
    • What they are and types of deposits
    • Rights and duties
    • Deposit guarantee
    • Advertising
    • Current account
    • Opening
    • Ownership and handling of accounts
    • Statements and balances
    • Charges
    • Account change
    • Account closure
    • Time deposits
    • Simple
    • Structured
    • Interest rates
    • Simulator
    • Basic bank accounts
    • What it is
    • Institutions that provide them
    • Fees comparator
    • Evolution in accounts
    • Standard account
    • What it is
    • Fees comparator

    Basic bank accounts

    What is a basic bank account?

    Know more
  • Credit
    • Operation
    • What they are and types of loans
    • Rights and duties
    • Creditworthiness assessment
    • Guarantees
    • Advertising
    • Home loans
    • What they are and the various schemes
    • How to enter into
    • Interest rates
    • How to repay and transfer
    • How to renegotiate
    • Simulator
    • Consumer credit
    • What it is and types of credit
    • How to enter into
    • Interest rates
    • How to renegotiate or repay in advance
    • Simulator
    • Credit card
    • What it is
    • How to repay
    • Managing debt
    • Credit liabilities
    • Arrears prevention
    • Arrears management
    • Late payment
    • Bank Customer Support Network
    • Credit Ombudsman
    • Credit intermediaries
    • Authorised
    • Status of authorisation requests
    • Credit servicers
    • What they are
    • Authorised

    Credit intermediaries

    Access to the credit intermediary activity

    Know more

    Authorised credit intermediaries

    List of authorised credit intermediaries

    Know more
  • Payments
    • Cash
    • What it is
    • Precautions
    • Cards
    • What they are and types of cards
    • How to enter into
    • Contactless cards
    • Co-badged cards
    • Acceptance of cards
    • Rights and duties
    • Precautions
    • Cheques
    • What they are
    • How to write out
    • Precautions
    • Prohibition of the use of cheques
    • Direct debits
    • What they are
    • How to carry them out
    • Rights and duties
    • Transfers
    • What they are
    • How to order
    • Rights and duties
    • Payment applications
    • What they are
    • Transaction costs
    • Security precautions
    • Electronic money
    • What is it
    • Exchange rates
    • What they are
    • Bid-offer ‘spread’
    • Where to exchange currency
    • Digital channels
    • Risks
    • Precautions

    Fraud prevention

    How to protect yourself from online fraud?

    Know more

    Rights in payments

    Know your rights when making payments in Europe.

    Know more
  • Services
    • Consult
    • Central Credit Register
    • Database of Banking Accounts
    • Prohibition of the use of cheques
    • Make a complaint
    • Complaining about a supervised entity
    • Checking the status of a complaint
    • I have lost my documents
    • Personal identification documents
    • Bank cards (only in Portuguese)
    • Simulate
    • Mortgage credit
    • Consumer credit
    • Deposits
    • Currency converter
    • Compare
    • Fees
    • Price lists
    • Settle disputes
    • Consumer disputes
    • Disputes on banking products and services
    • Disputes relating to credit intermediation
    • Disputes relating to credit servicing
    • Ask for information
    • Virtual assistant
    • Requests for information
    • Phone service
    • Request
    • Certification of training entities

    CONSULT HERE ALL SERVICES
  • Financial education
    • Materials
    • See all
    • Digital financial education
    • Young people
    • Adults
    • National Plan for Financial Education
    • What it is
    • Todos Contam website
    • Todos Contam e-learning platform
    • Household budget
    • The importance of a budget
    • How to draw up
    • Digital security
    • Why it is important
    • Risks
    • Precautions
    • Big data
    • Crypto-assets
    • Inflation
    • What it is
    • The importance of price stability
    • How it affects your life

    E-learning courses

    Do you know what the gross domestic product is? What about inflation? (only in Portuguese)

    Know more

    Digital channels

    Key tips to protect yourself when choosing online or mobile banking services.

    Know more
Can I help? Search
  • Deposits
  • Operation
  • What they are and types of deposits
  • Rights and duties
  • Deposit guarantee
  • Advertising
  • Current account
  • Opening
  • Ownership and handling of accounts
  • Statements and balances
  • Charges
  • Account change
  • Account closure
  • Time deposits
  • Simple
  • Structured
  • Interest rates
  • Simulator
  • Basic bank accounts
  • What it is
  • Institutions that provide them
  • Fees comparator
  • Evolution in accounts
  • Standard account
  • What it is
  • Fees comparator
  • Credit
  • Operation
  • What they are and types of loans
  • Rights and duties
  • Creditworthiness assessment
  • Guarantees
  • Advertising
  • Home loans
  • What they are and the various schemes
  • How to enter into
  • Interest rates
  • How to repay and transfer
  • How to renegotiate
  • Simulator
  • Consumer credit
  • What it is and types of credit
  • How to enter into
  • Interest rates
  • How to renegotiate or repay in advance
  • Simulator
  • Credit card
  • What it is
  • How to repay
  • Managing debt
  • Credit liabilities
  • Arrears prevention
  • Arrears management
  • Late payment
  • Bank Customer Support Network
  • Credit Ombudsman
  • Credit intermediaries
  • Authorised
  • Status of authorisation requests
  • Credit servicers
  • What they are
  • Authorised
  • Payments
  • Cash
  • What it is
  • Precautions
  • Cards
  • What they are and types of cards
  • How to enter into
  • Contactless cards
  • Co-badged cards
  • Acceptance of cards
  • Rights and duties
  • Precautions
  • Cheques
  • What they are
  • How to write out
  • Precautions
  • Prohibition of the use of cheques
  • Direct debits
  • What they are
  • How to carry them out
  • Rights and duties
  • Transfers
  • What they are
  • How to order
  • Rights and duties
  • Payment applications
  • What they are
  • Transaction costs
  • Security precautions
  • Electronic money
  • What is it
  • Exchange rates
  • What they are
  • Bid-offer ‘spread’
  • Where to exchange currency
  • Digital channels
  • Risks
  • Precautions
  • Services
  • Consult
  • Central Credit Register
  • Database of Banking Accounts
  • Prohibition of the use of cheques
  • Make a complaint
  • Complaining about a supervised entity
  • Checking the status of a complaint
  • I have lost my documents
  • Personal identification documents
  • Bank cards (only in Portuguese)
  • Simulate
  • Mortgage credit
  • Consumer credit
  • Deposits
  • Currency converter
  • Compare
  • Fees
  • Price lists
  • Settle disputes
  • Consumer disputes
  • Disputes on banking products and services
  • Disputes relating to credit intermediation
  • Disputes relating to credit servicing
  • Ask for information
  • Virtual assistant
  • Requests for information
  • Phone service
  • Request
  • Certification of training entities
  • Financial education
  • Materials
  • See all
  • Digital financial education
  • Young people
  • Adults
  • National Plan for Financial Education
  • What it is
  • Todos Contam website
  • Todos Contam e-learning platform
  • Household budget
  • The importance of a budget
  • How to draw up
  • Digital security
  • Why it is important
  • Risks
  • Precautions
  • Big data
  • Crypto-assets
  • Inflation
  • What it is
  • The importance of price stability
  • How it affects your life
PT EN
Submitted by scu060 on Wed, 2025-11-05 12:34
Entidades
Centro de Arbitragem da Universidade Autónoma de Lisboa
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Categoria de informação
Services
Data de publicação
Wed, 2025-11-05 12:15
Intermediário
Smart Portugal, Unipessoal Lda
  • Search
  • Faqs
  • Glossary
  • Sitemap
  • Useful Links
  • Disclaimer and Copyright
contacts

© Banco de Portugal, 2026