frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
13 December 2016
Guidelines on remuneration policies and practices related to the sale and provision of retail banling products and services.
Guidelines on remuneration policies for sales staff