I have become aware of a debit which was incorrectly executed. What can I do? Read more about I have become aware of a debit which was incorrectly executed. What can I do?
If, upon receiving the creditor’s pre-notification, debtors realise that the amount to be charged is incorrect, may they cancel the debit? Read more about If, upon receiving the creditor’s pre-notification, debtors realise that the amount to be charged is incorrect, may they cancel the debit?
Must creditors notify debtors of the date and amount of a direct debit? Read more about Must creditors notify debtors of the date and amount of a direct debit?
If creditors decide to process direct debits through a foreign payment service provider that does not participate in the Portuguese system, may customers continue to use the services available through the Multibanco network? Read more about If creditors decide to process direct debits through a foreign payment service provider that does not participate in the Portuguese system, may customers continue to use the services available through the Multibanco network?
If debtors process their direct debits through a foreign payment service provider, will they still have access to services available through the Multibanco network? Read more about If debtors process their direct debits through a foreign payment service provider, will they still have access to services available through the Multibanco network?
Can debtors (consumers) manage their direct debit mandates at an ATM or via homebanking? Read more about Can debtors (consumers) manage their direct debit mandates at an ATM or via homebanking?
May I set limits to direct debits and/or direct debit mandates? Read more about May I set limits to direct debits and/or direct debit mandates?
Do direct debit mandates have an expiry date after the first collection has been processed? Read more about Do direct debit mandates have an expiry date after the first collection has been processed?
When creditors change their data (e.g. name or identifier), must debtors sign a new direct debit mandate? Read more about When creditors change their data (e.g. name or identifier), must debtors sign a new direct debit mandate?
When debtors change the IBAN of the debited account, may creditors accept a document signed by debtors requesting that the debit account be changed, or must they request that debtors fill in a new direct debit mandate? Read more about When debtors change the IBAN of the debited account, may creditors accept a document signed by debtors requesting that the debit account be changed, or must they request that debtors fill in a new direct debit mandate?