Skip to main content

Navegação principal

Bank Customer Website

LANG
POR

frequent questions

glossary

  • Deposits
    • Operation
    • What they are and types of deposits
    • Rights and duties
    • Deposit guarantee
    • Advertising
    • Current account
    • Opening
    • Ownership and handling of accounts
    • Statements and balances
    • Charges
    • Account change
    • Account closure
    • Time deposits
    • Simple
    • Structured
    • Interest rates
    • Simulator
    • Basic bank accounts
    • What it is
    • Institutions that provide them
    • Fees comparator
    • Evolution in accounts
    • Standard account
    • What it is
    • Fees comparator

    Basic bank accounts

    What is a basic bank account?

    Know more
  • Credit
    • Operation
    • What they are and types of loans
    • Rights and duties
    • Creditworthiness assessment
    • Guarantees
    • Advertising
    • Home loans
    • What they are and the various schemes
    • How to enter into
    • Interest rates
    • How to repay and transfer
    • How to renegotiate
    • Simulator
    • Consumer credit
    • What it is and types of credit
    • How to enter into
    • Interest rates
    • How to renegotiate or repay in advance
    • Simulator
    • Credit card
    • What it is
    • How to repay
    • Managing debt
    • Credit liabilities
    • Arrears prevention
    • Arrears management
    • Late payment
    • Bank Customer Support Network
    • Credit Ombudsman
    • Credit intermediaries
    • Authorised
    • Status of authorisation requests

    Credit intermediaries

    Access to the credit intermediary activity

    Know more

    Authorised credit intermediaries

    List of authorised credit intermediaries

    Know more
  • Payments
    • Cash
    • What it is
    • Precautions
    • Cards
    • What they are and types of cards
    • How to enter into
    • Contactless cards
    • Co-badged cards
    • Acceptance of cards
    • Rights and duties
    • Precautions
    • Cheques
    • What they are
    • How to write out
    • Precautions
    • Prohibition of the use of cheques
    • Direct debits
    • What they are
    • How to carry them out
    • Rights and duties
    • Transfers
    • What they are
    • How to order
    • Rights and duties
    • Payment applications
    • What they are
    • Transaction costs
    • Security precautions
    • Electronic money
    • What is it
    • Exchange rates
    • What they are
    • Bid-offer ‘spread’
    • Where to exchange currency
    • Digital channels
    • Risks
    • Precautions

    Fraud prevention

    How to protect yourself from online fraud?

    Know more

    Rights in payments

    Know your rights when making payments in Europe.

    Know more
  • Services
    • Consult
    • Central Credit Register
    • Database of Banking Accounts
    • Prohibition of the use of cheques
    • Make a complaint
    • Complaining about a supervised entity
    • Checking the status of a complaint
    • I have lost my documents
    • Personal identification documents
    • Bank cards (only in Portuguese)
    • Simulate
    • Mortgage credit
    • Consumer credit
    • Deposits
    • Currency converter
    • Compare
    • Fees
    • Price lists
    • Settle disputes
    • Consumer disputes
    • Disputes on banking products and services
    • Disputes relating to credit intermediation
    • Ask for information
    • Virtual assistant
    • Requests for information
    • Phone service
    • Request
    • Certification of training entities

    CONSULT HERE ALL SERVICES

  • Financial education
    • Materials
    • See all
    • Digital financial education
    • Young people
    • Adults
    • National Plan for Financial Education
    • What it is
    • Todos Contam website
    • Todos Contam e-learning platform
    • Household budget
    • The importance of a budget
    • How to draw up
    • Digital security
    • Why it is important
    • Risks
    • Precautions
    • Big data
    • Crypto-assets
    • Inflation
    • What it is
    • The importance of price stability
    • How it affects your life

    E-learning courses

    Do you know what the gross domestic product is? What about inflation? (only in Portuguese)

    Know more

    Digital channels

    Key tips to protect yourself when choosing online or mobile banking services.

    Know more
Can I help? Search
  • Deposits
  • Operation
  • What they are and types of deposits
  • Rights and duties
  • Deposit guarantee
  • Advertising
  • Current account
  • Opening
  • Ownership and handling of accounts
  • Statements and balances
  • Charges
  • Account change
  • Account closure
  • Time deposits
  • Simple
  • Structured
  • Interest rates
  • Simulator
  • Basic bank accounts
  • What it is
  • Institutions that provide them
  • Fees comparator
  • Evolution in accounts
  • Standard account
  • What it is
  • Fees comparator
  • Credit
  • Operation
  • What they are and types of loans
  • Rights and duties
  • Creditworthiness assessment
  • Guarantees
  • Advertising
  • Home loans
  • What they are and the various schemes
  • How to enter into
  • Interest rates
  • How to repay and transfer
  • How to renegotiate
  • Simulator
  • Consumer credit
  • What it is and types of credit
  • How to enter into
  • Interest rates
  • How to renegotiate or repay in advance
  • Simulator
  • Credit card
  • What it is
  • How to repay
  • Managing debt
  • Credit liabilities
  • Arrears prevention
  • Arrears management
  • Late payment
  • Bank Customer Support Network
  • Credit Ombudsman
  • Credit intermediaries
  • Authorised
  • Status of authorisation requests
  • Payments
  • Cash
  • What it is
  • Precautions
  • Cards
  • What they are and types of cards
  • How to enter into
  • Contactless cards
  • Co-badged cards
  • Acceptance of cards
  • Rights and duties
  • Precautions
  • Cheques
  • What they are
  • How to write out
  • Precautions
  • Prohibition of the use of cheques
  • Direct debits
  • What they are
  • How to carry them out
  • Rights and duties
  • Transfers
  • What they are
  • How to order
  • Rights and duties
  • Payment applications
  • What they are
  • Transaction costs
  • Security precautions
  • Electronic money
  • What is it
  • Exchange rates
  • What they are
  • Bid-offer ‘spread’
  • Where to exchange currency
  • Digital channels
  • Risks
  • Precautions
  • Services
  • Consult
  • Central Credit Register
  • Database of Banking Accounts
  • Prohibition of the use of cheques
  • Make a complaint
  • Complaining about a supervised entity
  • Checking the status of a complaint
  • I have lost my documents
  • Personal identification documents
  • Bank cards (only in Portuguese)
  • Simulate
  • Mortgage credit
  • Consumer credit
  • Deposits
  • Currency converter
  • Compare
  • Fees
  • Price lists
  • Settle disputes
  • Consumer disputes
  • Disputes on banking products and services
  • Disputes relating to credit intermediation
  • Ask for information
  • Virtual assistant
  • Requests for information
  • Phone service
  • Request
  • Certification of training entities
  • Financial education
  • Materials
  • See all
  • Digital financial education
  • Young people
  • Adults
  • National Plan for Financial Education
  • What it is
  • Todos Contam website
  • Todos Contam e-learning platform
  • Household budget
  • The importance of a budget
  • How to draw up
  • Digital security
  • Why it is important
  • Risks
  • Precautions
  • Big data
  • Crypto-assets
  • Inflation
  • What it is
  • The importance of price stability
  • How it affects your life
PT EN

Status of credit intermediary authorisation requests – January 2021

  • Read more about Status of credit intermediary authorisation requests – January 2021

Entity that is not authorised to carry out any financial activity in Portugal: “FINANCIAMENTO DE CRÉDITO”

  • Read more about Entity that is not authorised to carry out any financial activity in Portugal: “FINANCIAMENTO DE CRÉDITO”

Entities that are not authorised to accept deposits or other repayable funds: “Parafi Gestion” and “Paraíso Fidalgo – Unipessoal, Lda.”

  • Read more about Entities that are not authorised to accept deposits or other repayable funds: “Parafi Gestion” and “Paraíso Fidalgo – Unipessoal, Lda.”

Entities that are not authorised to accept deposits or other repayable funds – AspenHolding”, “Next Trade Ltd.”, “Beauty Productions Ltd.”, “TLC Consulting Ltd.”, “Orion Service EOOD” and “Iniciativa Decimal, Unipessoal, Lda.”

  • Read more about Entities that are not authorised to accept deposits or other repayable funds – AspenHolding”, “Next Trade Ltd.”, “Beauty Productions Ltd.”, “TLC Consulting Ltd.”, “Orion Service EOOD” and “Iniciativa Decimal, Unipessoal, Lda.”

Entities that are not authorised to grant credit

  • Read more about Entities that are not authorised to grant credit

Entities that are not authorised to provide payment services: Tamadi Silla

  • Read more about Entities that are not authorised to provide payment services: Tamadi Silla

Information on new consumer credit agreements – November 2020

  • Read more about Information on new consumer credit agreements – November 2020

Status of credit intermediary authorisation requests – December 2020

  • Read more about Status of credit intermediary authorisation requests – December 2020

9th Todos Contam competition: meet the winners

  • Read more about 9th Todos Contam competition: meet the winners

COVID-19. European Commission publishes best practices to mitigate the impact of the pandemic

  • Read more about COVID-19. European Commission publishes best practices to mitigate the impact of the pandemic

Pagination

  • Previous page ‹‹
  • Next page ››
Subscribe to News
  • Search
  • Faqs
  • Glossary
  • Sitemap
  • Useful Links
  • Disclaimer and Copyright
contacts

© Banco de Portugal, 2026