Contact form Read more about Contact form Contact us through the form to request information about banking products and services. The response of Banco de Portugal to issues related to retail banking products and services is exclusively intended to guide and assist bank customers in clarifying their doubts. The information provided by Banco de Portugal does not have any binding force in the resolution of any administrative or judicial proceedings, does not constitute a professional or legal opinion, and does involve any advice, recommendation, invitation or suggestion to subscribe any kind of banking service.
Disputes on banking products and services If you have a conflict with an institution that markets banking products and services, such as home loans and other mortgage loans, consumer credit, structured deposits, basic bank accounts, payment accounts and services and the issuance of electronic money, you may use an alternative dispute resolution body, rather than go to court. Consult the information on alternative dispute resolution bodies to which the institution concerned has adhered and to which you can resort.
Price lists Read more about Price lists Consult and compare the fees and expenses leaflets of the price lists in Portugal. Leaflets on fees and expenses include information on the charges levied by the institutions on the products and services they market. This feature allows you to consult the history of each institution’s price lists since January 2017.
Interest on bank deposits' simulator Read more about Interest on bank deposits' simulator Use the interest on bank deposits’ simulator to calculate the return on capital investments in deposits for given periods of time. Check the simulator’s user manual and enter the requested data. The exact calculation of interest requires the definition of the deposit period in days. If the period is defined in months or years, a month of 30 days and a year of 360 days are always assumed, providing an approximate value.
Consumer credit simulator Read more about Consumer credit simulator Use the consumer credit simulator to calculate the amount of the monthly instalment and the total cost of the loan. Check the simulator’s user manual and enter the requested data. The simulations obtained through the use of the simulator are not binding on Banco de Portugal, nor do they replace the calculations made by credit institutions.
Mortgage credit simulator Read more about Mortgage credit simulator Use the mortgage credit simulator to calculate the amount of the monthly instalment and the total cost of the loan. Check the simulator’s user manual and enter the requested data. The simulations obtained through the use of the simulator are not binding on Banco de Portugal, nor do they replace the calculations made by credit institutions.