Checking the status of a complaint Read more about Checking the status of a complaint On this page, you can check the status of your complaint process. The following complaints are available for consultation: Filed in the complaints book of the institution concerned – after the 15-day period that the entity being complained of has to send the original complaint sheet to Banco de Portugal; Filed in the e-platform ‘Livro de Reclamações’ – immediately after its submission to the platform;
Complaining about an institution Read more about Complaining about an institution Submit a complaint if you believe that an institution or credit intermediary has acted inappropriately in selling retail banking products or services: By filling out the complaints book, either the physical version at the institutions’ branches, or in digital form at www.livroreclamacoes.pt; Directly to Banco de Portugal, by letter or by filling out the form available on this page.