Virtual assistant - Privacy policy

The Banco de Portugal, a legal person governed by public law with its registered office at Rua do Comércio, No 148, 1100-150 Lisbon, processes personal data in the exercise of its responsibilities, in accordance with the principles and rules set out in European and national legislation on personal data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
In the exercise of the public authority conferred upon it and in the pursuit of public interest functions, in accordance with the Legal Framework of the Banco de Portugal approved by Law No 5/98 of 31 January 1998, the Banco de Portugal, within the scope of conduct supervision, pursues the following purposes:

Monitoring compliance with the applicable rules by credit institutions, financial companies, payment institutions, electronic money institutions, and credit intermediaries legally authorised to operate in Portugal, particularly regarding the marketing of retail banking products and services;
Promoting financial education and transparency of financial information for banking customers.

Access to and use of the virtual assistant — a tool made available by the Banco de Portugal to provide users with guidance and support in a prompt and automated manner in resolving questions and issues — is free of charge and optional.
The Banco de Portugal does not require the collection of personal data (either of the user or third parties) to access and use this service, since the disclosure of such data is not necessary to obtain information or clarification through the virtual assistant.
Users of the virtual assistant should refrain from entering or sharing personal data, and if they do so, such data will be made anonymous.
Any questions regarding this privacy policy may be submitted to the Banco de Portugal using the following email address: [email protected].

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