When requesting the account change service, bank customers may choose to close the account of origin or keep it. In order to close the account of origin, bank customers must expressly mention this intention in the authorisation they provide to the payment service provider to which they intend to change the account (destination provider).

The account of origin shall be closed, free of charge, by the sending provider on the date resulting from the authorisation granted by the bank customer or within one month, at most, if the bank customer has no outstanding obligations in that account and provided that the account provider has completed its tasks in the account change process.

If there are outstanding obligations that prevent the account from being closed or other legal relationships that may be affected by the closure of the account on the due date, the sending provider must immediately inform the bank customer of this fact and the consequences thereof.