frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
13 June 2014
Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors.
EBA - Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors