The holder of a current account may request the conversion of that account into a basic bank account:

• If he/she wants to keep the account in that credit institution, the current account will be directly converted into a basic bank account, by introducing an amendment to the existing current account contract.

• If the account holder wishes to switch to another credit institution, he/she must close the current account and open a basic bank account with their preferred credit institution.

In any case, the conversion of an account may not entail any costs to the account holders.

In both situations, the account to be converted must be the only current account held by the customer, unless the other account held by the customer is a basic bank account co-held by a natural person over 65 years of age or with duly certified permanent disability of 60% or more.

The holder intending to convert his current account must declare that he/she has been notified that his/her current account will be closed or that he/she does not hold another current account, unless the other account is a basic bank account co-held by a person over 65 years of age or with duly certified permanent disability of 60% or more.