The Bank Customer Support Network is a network of public and private entities duly empowered to provide information, advice and assistance to bank customers facing difficulties in complying with credit agreements. Access to these entities is free.

The Bank Customer Support Network is coordinated by the Directorate-General for Consumers.

Integrating the Bank Customer Support Network are centres of information and arbitrage for consumer conflict and other entities, both public and private, recognised by the Directorate-General for Consumers following a prior opinion by the Banco de Portugal.

You can find more information about the entities that make up the Bank Customer Support Network on this website and on the website of the Directorate-General for Consumers (www.consumidor.pt).