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Deposits
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Time deposits

Simple

Structured

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Simulator
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- Fees comparator
- Evolution in accounts
- Standard account
- What it is
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Basic bank accounts

What is a basic bank account?
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Credit
- Operation
- What they are and types of loans
- Rights and duties
- Creditworthiness assessment
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- Home loans
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Consumer credit

What it is and types of credit

How to enter into

Interest rates

How to renegotiate or repay in advance

Evolution of new loans

Simulator
- Credit card
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- Managing debt
- Impact of interest rate rises
- Arrears prevention
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- Late payment
- Bank Customer Support Network
Credit intermediaries

Authorised

Status of authorisation requests
Credit intermediaries

Access to the credit intermediary activity
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Authorised credit intermediaries

List of authorised credit intermediaries
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Payments
- Cash
- What it is
- Precautions
Cheques

What they are

How to write out

Precautions

Prohibition of the use of cheques
- Direct debits
- What they are
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- Rights and duties
- Transfers
- What they are
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- Rights and duties
Payment applications

What they are

Transaction costs

Security precautions
- Electronic money
- What is it
- Exchange rates
- What they are
- Bid-offer ‘spread’
- Where to exchange currency
Digital channels

Risks

Precautions
Fraud prevention

How to protect yourself from online fraud?
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Rights in payments

Know your rights when making payments in Europe.
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Services
- Make a complaint
- Complaining about an institution
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I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)
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Financial education
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National Plan for Financial Education

What it is

Todos Contam website

Todos Contam e-learning platform
- Digital security
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- Big data
- Crypto-assets
- Digital financial education
- Young people
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Inflation

What it is

The importance of price stability

How it affects your life
E-learning courses

Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
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Digital channels

Key tips to protect yourself when choosing online or mobile banking services.
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POR

Deposits

What they are and types of deposits

Rights and duties

Deposit guarantee

Current account

Ownership and handling of accounts

Statements and balances

Account closure

Basic bank accounts

Institutions that provide them

Fees comparator

Evolution in accounts

Standard account

Institutions that provide them

Fees comparator

Credit

What they are and types of loans

Rights and duties

Creditworthiness assessment

What they are and the various schemes

How to enter into

How to repay and transfer

How to renegotiate

Consumer credit

What it is and types of credit

How to enter into

How to renegotiate or repay in advance

Evolution of new loans

Impact of interest rate rises

Arrears prevention

Arrears management

Bank Customer Support Network

Credit intermediaries

Status of authorisation requests

Payments

What they are and types of cards

How to enter into

Contactless cards

Co-badged cards

Acceptance of cards

Rights and duties

How to write out

Prohibition of the use of cheques

How to carry them out

Rights and duties

Rights and duties

Payment applications

Transaction costs

Security precautions

Electronic money

Bid-offer ‘spread’

Where to exchange currency

Digital channels

Services

Central Credit Register

Database of Banking Accounts

Prohibition of the use of cheques

Make a complaint

Complaining about an institution

Checking the status of a complaint

Adding information to a complaint

I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)

Mortgage credit

Consumer credit

Currency converter

Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation

Ask for information

Certification of training entities

Financial education

Training actions

National Plan for Financial Education

Todos Contam website

Todos Contam e-learning platform

Digital security

Why it is important

Digital financial education

The importance of price stability

How it affects your life

Home Services / Settle disputes / Litígios de consumo

Litígios de consumo

Services

Related Links

> Portal do Consumidor > Lista de entidades de RAL

Plataforma de resolução de litígios em linha (RLL)

Lei n.º 144/2015

Regulamento (UE) n.º 524/2013

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