frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
In this area you can access the various services that Banco de Portugal provides to bank customers.
Banco de Portugal ensures the confidentiality of the information collected.
Consult information about credits in your name.
Consult information in your name on deposit accounts, payments, credit and financial instruments.
Consult information on any registrations in your name in the list of cheque defaulters.
Submit a complaint if you believe that a credit institution, financial company, payment institution, electronic money institution, credit intermediary, credit servicer, issuer of asset-referenced tokens or issuer of e-money tokens has acted inappropriately in selling retail banking products or services.
Find out the status of your complaint process at the Banco de Portugal.
Find out what to do if you have lost your personal identification documents.
Check the contacts of the bank card issuers to report situations of loss, theft, misappropriation or any unauthorised use of your bank card (only in Portuguese).
Calculate the monthly instalment and the total cost of a mortgage credit.
Calculate the monthly instalment and the total cost of a consumer credit.
Calculate the return on capital investments on a simple or compound interest-rate regime.
Make currency conversions based on the exchange rates published by Banco de Portugal and the European Central Bank.
Compare the maintenance fees charged by institutions in Portugal for services linked to payment accounts.
Consult the fees and expenses leaflets of credit institutions.
Learn how to resolve your consumer conflicts.
Learn how to resolve your conflicts regarding banking products and services.
Learn how to resolve your disputes over credit intermediation and consulting services.
Use the virtual assistant to answer questions on the information included in the Bank Customer Website.
To send us any questions, please fill in our information request form.
Contact us by phone to obtain information related to Banco de Portugal’s public services.
Ask Banco de Portugal to be certified as a training entity in matters relating to the marketing of mortgage credit agreements and to the activity of credit intermediary. See the list of certified training entities.