frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
707 201 409
Horário de funcionamento: dias úteis, das 08h30 às 18h00
Custo: 0,10 EUR por minuto para chamadas efetuadas a partir de redes fixas e 0,25 EUR por minuto para chamadas efetuadas a partir de redes móveis, com tarifação ao segundo a partir do primeiro minuto
When calling the call centre, you can request clarification on the following services provided by Banco de Portugal:
Complaints and requests for information from bank customers – means of presenting complaints and requests for information and indication of the status of complaints submitted;
Central credit register – objectives and standards that regulate the operation of the Central Credit Register. Nature, origin of the existing information and indication of the conditions of access;
Prohibition of the use of cheques – objectives and rules that regulate the operation of the List of Cheque Defaulters. Nature, origin of the existing information and indication of the conditions of access;
Accounts database – objectives and standards that regulate the operation of the accounts database. Nature, origin of the existing information and indication of the conditions of access;
Dissemination of information on personal identification documents – conditions under which Banco de Portugal disseminates, upon request, information on personal identification documents in the event of loss, theft, larceny, counterfeiting or unlawful use;
External communication of operations and positions – scope, purpose, benefits, obligations, access and problems of companies in the external communication of operations and positions to Banco de Portugal;
Business area – registration and access to services and applications available on Banco de Portugal’s website.
The telephone support service does not provide any information on any recorded data or on-going processes in Banco de Portugal.
Serviços