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Credit intermediaries

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Fraud prevention

How to protect yourself from online fraud?
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Rights in payments

Know your rights when making payments in Europe.
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Inflation

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The importance of price stability

How it affects your life
E-learning courses

Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
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Digital channels

Key tips to protect yourself when choosing online or mobile banking services.
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POR

Deposits

What they are and types of deposits

Rights and duties

Deposit guarantee

Current account

Ownership and handling of accounts

Statements and balances

Account closure

Basic bank accounts

Institutions that provide them

Fees comparator

Evolution in accounts

Standard account

Institutions that provide them

Fees comparator

Credit

What they are and types of loans

Rights and duties

Creditworthiness assessment

What they are and the various schemes

How to enter into

How to repay and transfer

How to renegotiate

Consumer credit

What it is and types of credit

How to enter into

How to renegotiate or repay in advance

Evolution of new loans

Impact of interest rate rises

Arrears prevention

Arrears management

Bank Customer Support Network

Credit intermediaries

Status of authorisation requests

Payments

What they are and types of cards

How to enter into

Contactless cards

Co-badged cards

Acceptance of cards

Rights and duties

How to write out

Prohibition of the use of cheques

How to carry them out

Rights and duties

Rights and duties

Payment applications

Transaction costs

Security precautions

Electronic money

Bid-offer ‘spread’

Where to exchange currency

Digital channels

Services

Central Credit Register

Database of Banking Accounts

Prohibition of the use of cheques

Make a complaint

Complaining about an institution

Checking the status of a complaint

Adding information to a complaint

I have lost my documents

Personal identification documents

Bank cards (only in Portuguese)

Mortgage credit

Consumer credit

Currency converter

Settle disputes

Consumer disputes

Disputes on banking products and services

Disputes relating to credit intermediation

Ask for information

Certification of training entities

Financial education

Training actions

National Plan for Financial Education

Todos Contam website

Todos Contam e-learning platform

Digital security

Why it is important

Digital financial education

The importance of price stability

How it affects your life

Home Credit / Managing debt / Prevenção do incumprimento

Prevenção do incumprimento

Loans Arrears

Related Links

Site do Banco de Portugal – Central de Responsabilidades de Crédito

Decreto-Lei n.º 227/2012

Portaria n.º 2/2013

Aviso n.º 7/2021

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Materiais sobre incumprimento de crédito

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