What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Present a complaint if you believe that an institution or credit intermediary has acted inappropriately in selling any retail banking product and service:
by filling in the complaints book of the respective institution;
directly to Banco de Portugal, by letter or through the form available on this page.
Take note of the reference assigned to the complaint after it has been submitted. This reference will be required to send additional information or to check the status of your complaint.
For more information on the responsibilities of Banco de Portugal in relation to the analysis of complaints, please refer to the FAQ (Services – Complaints).
All fields marked with * are required
Identification of the claimed institution
Identification of the claimant
Type of document*
The indication of the e-mail contact presupposes that this will be the preferred way of contact. *
Scope of the complaint*
Content of the compaint*
Attachment in PDF format and 5Mb limit