What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
Submit a complaint if you believe that an institution or credit intermediary has acted inappropriately in selling retail banking products or services:
By filling out the complaints book, either the physical version at the institutions’ branches, or in digital form at www.livroreclamacoes.pt;
Directly to Banco de Portugal, by letter or by filling out the form available on this page.
Take note of the reference assigned to the complaint once it has been submitted. It will be required to send additional information or to check the status of your complaint.
For more information on Banco de Portugal’s responsibilities for processing complaints, see the FAQs (Services – Complaints).
All fields marked with * are required
Identification of the claimed institution
Identification of the claimant
Type of document*
The indication of the e-mail contact presupposes that this will be the preferred way of contact. *
Scope of the complaint*
Content of the compaint*
Attachment in PDF format and 5Mb limit
PERSONAL DATA PROCESSING POLICY*
Entity responsible, legal basis and purpose for the processing of personal data
Banco de Portugal, public-law legal person with its head office at Rua do Comércio 148, 1100-150 Lisbon, processes the personal data it collects when presented with a complaint in accordance with the principles and rules stemming from European and Portuguese legislation on personal data protection, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Banco de Portugal handles only strictly necessary personal data, appropriate and relevant to the pursuit of the public interest attributed to it by law, within the scope of its powers as a public authority and in compliance with a legal obligation.
The purpose of such processing of personal data is to ensure compliance with the rules applicable in particular to the activity of credit institutions, financial companies, payment institutions, electronic money institutions, and credit intermediaries legally authorised to offer retail banking products and services in Portugal.
The data subject’s failure to provide personal data may preclude appraisal of the complaint.
Storage of personal data
Personal data collected by Banco de Portugal are stored for the time strictly necessary to achieve the aforementioned purpose.
Addressees of personal data
Personal data collected by Banco de Portugal may be communicated to the following addressees:
Rights of the data subjects
Banco de Portugal provides the data subjects under the legal terms adequate means to exercise their rights of access to, rectification, limitation, objection and erasure of personal data.
There may be justified and proportional limitations to the exercising of the rights of limitation, objection and erasure of personal data, weighed against Banco de Portugal’s need to pursue the public interest in a given case.
Contact details for the exercise of rights
To exercise their rights, data subjects may contact Banco de Portugal"s Data Protection Officer, by the following means:
Complaint to the supervisory authority
Data subjects also reserve the right to present a complaint to the Portuguese Data Protection Authority.