Yes.

To change the IBAN linked to a user identifier, customers must request to re-link their identifier – mobile phone number or NIF (in the case of natural persons) or LPIN (in the case of legal persons) – with the payment account identifier (IBAN) where they wish to receive the funds. This request should be made through the channels of the payment service provider hosting the new payment account that the users intend to link to their identifier, i.e. the new payment account where the funds will be received.

At any point in time, a specific identifier (mobile phone number, NIF or LPIN) can only be linked to one IBAN. However, for natural persons, the same IBAN may be associated with more than one identifier (a mobile phone number and a NIF).

To delete a link between the user identifier and the IBAN, users must ask their identifier to be disconnected – mobile phone number or NIF (in the case of natural persons) or LPIN (in the case of legal persons) – from their payment account identifier (IBAN). This request should be made through the channels of the payment service provider that hosts the payment account which the users intend to disconnect from their identifier.

To request to change or delete the link, users may use the payment service provider’s electronic channels, by applying strong customer authentication, excluding apps from third parties. The payment service provider may permit that these changes or deletions be done through other channels, such as over the counter and through telephone banking by collecting evidence to prove the validity of the user’s request.