What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
If you have lost your personal identification documents or if these documents have been stolen, falsified, counterfeited or used unlawfully, notify Banco de Portugal. Simply fill out the form available on this page.
Banco de Portugal informs the banking system about personal identification documents that have been lost, stolen, falsified, counterfeited or used unlawfully.
All fields marked with * are required
Identification of the applicant
Type of document*
Identification of the representative
Personal identification documents*
Check the boxes corresponding to the personal identification documents on which the request is based*
Statement of the police or judicial entity stating the occurrence on which the request is basedFile not compressed or encrypted, in gif, jpg, tif or pdf format. 400 Kb limitIn case there is more than one document to be sent, a single PDF must be generated, grouping all the documentation you want. It is recommended to generate the PDF with resolution of 100dpi - this resolution allows you to create small and readable documents
PERSONAL DATA PROCESSING POLICY*
Entity responsible, legal basis and purpose for the processing of personal data
Banco de Portugal, public-law legal person with its head office at Rua do Comércio 148, 1100-150 Lisbon, processes the personal data it collects when presented with a request for information in accordance with the principles and rules stemming from European and Portuguese legislation on personal data protection, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Banco de Portugal handles only strictly necessary personal data, appropriate and relevant to the pursuit of the public interest attributed to it by law, within the scope of its powers as a public authority and in compliance with a legal obligation.
Under the provisions of Article 6(e) of the GDPR, the purpose of such processing of personal data, based on the performance of the tasks carried out in the public interest as entrusted to Banco de Portugal, is to disseminate information on personal identification documents.
The data subject’s failure to provide personal data may preclude appraisal of the dissemination of information on personal identification documents.
Storage of personal data
Personal data collected by Banco de Portugal are stored for 10 years.
Addressees of personal data
Personal data collected by Banco de Portugal may be communicated to exchange offices, banks, the central mutual agricultural credit bank, savings banks, mutual agricultural credit banks, mutual agricultural credit banks that are not part of SICAM, credit financial institutions, electronic money institutions, and payment institutions.
Rights of the data subjects
Banco de Portugal provides the data subjects under the legal terms adequate means to exercise their rights of access to, rectification, limitation, objection and erasure of personal data.
There may be justified and proportional limitations to the exercising of the rights of limitation, objection and erasure of personal data, weighed against Banco de Portugal’s need to pursue the public interest in a given case.
Contact details for the exercise of rights
To exercise their rights, data subjects may contact Banco de Portugal"s Data Protection Officer, by the following means:
Complaint to the supervisory authority
Data subjects also reserve the right to present a complaint to the Portuguese Data Protection Authority.