Home Form for loss

Form to communicate the loss of identification documents

If you have lost your personal identification documents or if these documents have been stolen, falsified, counterfeited or used unlawfully, notify Banco de Portugal. Simply fill out the form available on this page.

Banco de Portugal informs the banking system about personal identification documents that have been lost, stolen, falsified, counterfeited or used unlawfully.

All fields marked with * are required

Request by:*

Identification of the applicant

Enter your full name
Enter your full address
-
Enter the name of the town or city
Enter your phone number
Enter your e-mail address
Enter your tax identification number (personal or company)
Enter the number of your identification document

Type of document*

Identification of the representative

Enter your full name
Enter your full address
-
Enter the name of the town or city
Enter your phone number
Enter your e-mail address
Enter your tax identification number (personal or company)
Enter the number of your identification document

Type of document*

Personal identification documents*

Check the boxes corresponding to the personal identification documents on which the request is based*

Attachment*

Statement of the police or judicial entity stating the occurrence on which the request is based
File not compressed or encrypted, in gif, jpg, tif or pdf format. 400 Kb limit
In case there is more than one document to be sent, a single PDF must be generated, grouping all the documentation you want. It is recommended to generate the PDF with resolution of 100dpi - this resolution allows you to create small and readable documents


Upload file

PERSONAL DATA PROCESSING POLICY*

Entity responsible, legal basis for and purpose of the processing of personal data

The personal data collected are processed by the Banco de Portugal, a public-law legal person with taxpayer number 500 792 771 and having its head office at Rua do Comércio, 148, 1100-150, Lisbon (“the Bank”), in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“the Regulation”) and other applicable data protection legislation, in the performance of tasks carried out in the public interest assigned to the Bank, in accordance with Article 6(e) of the General Data Protection Regulation and for the purpose of disseminating information on personal identification documents.

The provision of personal data is mandatory. Failure to provide such data implies that the relevant operation will not proceed.

Storage of personal data

Personal data collected by the Banco de Portugal are stored for ten years.

Recipients of personal data

Personal data collected by the Banco de Portugal are disclosed to exchange offices, banks, the Central Mutual Agricultural Credit Bank, savings banks, mutual agricultural credit banks, mutual agricultural credit banks that are not part of the Mutual Agricultural Credit Scheme (Sistema Integrado de Crédito Agrícola Mútuo – SICAM), financial credit institutions, electronic money institutions, and payment institutions.

Rights of the data subjects

Under the terms provided for in the Regulation and other applicable data protection legislation, you have the right:

  • to request the Bank to access, rectify and erase your personal data;
  • to restrict and object to their processing.

There may be justified and proportional limitations to the exercising of rights to restrict, object to and erase personal data, weighted against the Bank’s pursuit of public interest in a given case.

Contact details for the exercise of rights

Data subjects may exercise their rights: 

  • at any of the Banco de Portugal’s information desks;
  • by post;
  • by email: info@bportugal.pt.

Complaint to the Data Protection Officer

If the data subjects consider that their rights have not been properly met, and wish to submit a complaint, they can contact the Data Protection Officer by the following means:

  • by email: encarregado.protecao.dados@bportugal.pt
  • by post: Gabinete de Proteção de Dados do Banco de Portugal. Rua do Comércio, 148. 1100-150 Lisbon

Complaint to the Portuguese Data Protection Authority

Data subjects can also raise a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).