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Credit institutions must provide bank customers with an account statement containing information on the transactions on their deposit account.

The statement should identify, at least:

start and end dates of the period to which the statement refers;
dates of transactions;
value date of transactions;
description of the operation to which the transactions refer;
amounts and nature of the transactions (debit or credit);
the currency of denomination;
accounting balance resulting from the transactions;
balance available at the end of the period;
confirmation of the eligibility of deposits for the purposes of the deposit guarantee scheme, through reference to the depositor information template.

In some accounts, the information regarding the transactions on the account can be provided through a banking passbook made available to the customer.

Statements must be made available on a monthly basis, unless there have been no account transactions (in which case an annual statement must be made available).

Payment service providers must send a statement of fees every January to bank customers who are consumers. Among other information this document should contain information on all the fees charged throughout the preceding year in relation to the services associated with payment accounts.

In the case of other bank customers (namely enterprises), in January of each year, credit institutions should send the customer a free statement of fees that details all the fees and charges associated with the current account paid during the previous calendar year.

Institutions are also required to provide depositors with the depositor information template at least once a year in the medium and through the means of communication agreed with the customer to provide periodic information on the deposit.

Credit institutions are required to provide two types of balances:

Accounting balance

This corresponds to the result of all credit and debit transactions made to the account.

It includes, in particular, the amounts corresponding to deposits in cheques before their funds are made available. These amounts are considered when determining the balance of the accounts, but because they are not yet effectively available, their use before their respective value date may imply the payment of interest or other charges.

The accounting balance may be negative. This happens when customers make short-term withdrawals or when they use amounts made available by the credit institution as a credit facility (as in so-called “salary accounts”).

Available balance

This corresponds to the amount that can be used without the payment of interest or any other charges.

It does not include, in particular, amounts relating to credit facilities (authorised overdrafts or early withdrawal of deposited amounts pending good collection), the use of which would imply payment of interest or other charges.

Credit institutions may make other balances available. Customers should ask the institution for information on how to calculate them.

Information relating to credit facilities associated with the account in question, such as the maximum amount of credit available or the amount available at any time, is not included in the available balance or in the accounting balance. This information can be obtained from the credit institution or through other means provided by the credit institution.

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Accounting balance

Available balance