Bank Customer Website

What information can I consult?

Characteristics of banking products and services – bank deposits, credits and payment instruments;

List of institutions authorised to carry out the various banking operations;

News and warnings addressed to bank customers;

Answers to frequently asked questions from bank customers;

Glossary of financial terms;

Interest rate caps on consumer credit;

Evolution of new consumer credit;

Price lists of credit institutions;

Fees charged by credit institutions for payment accounts;

Pre-contractual information documents and remuneration of structured deposits.

What services can I use?

Submitting a complaint to the Banco de Portugal about an institution, credit intermediary or credit servicers;

Requesting information on banking products and services from the Banco de Portugal;

Obtaining your central credit register map;

Obtaining your database of banking accounts map;

Confirming if your name is on the list of cheque users who present a risk;

Knowing how to obtain information about the financial assets of deceased account holders;

Requesting that the Banco de Portugal disseminate information about the loss or recovery of personal identification documents through the banking system;

Consulting bodies for alternative dispute resolution, which allow customers and institutions, credit intermediaries or credit servicers to settle their disputes without going to court.

What financial education contents can I consult?

The Banco de Portugal provides various materials on the Bank Customer Website – videos, brochures, decoders and podcasts – on issues like deposits, credit, payments, online safety, family budgeting and savings.

The Banco de Portugal also promotes regular financial training initiatives throughout the country, taking advantage of its network of agencies and regional delegations. To request financial training initiatives at schools, local authorities and other citizens’ advisory bodies, send us an e-mail with your request to [email protected].

Together with the other financial supervisors and partners, the Banco de Portugal promotes the National Plan for Financial Education. The National Plan for Financial Education’s website – the ‘Todos Contam’ website – provides content and information on managing personal finances, as well as an e-learning platform with pre-recorded classes, resources and a Moodle space.

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Bank Customer Website

What information can I consult?

What tools can I use?

What services can I use?

What financial education contents can I consult?