The institutions are obliged to present proposals whenever they confirm that the bank customer is at risk of not complying with obligations arising from the credit agreement and has the financial capacity to meet their obligations through, for example, renegotiation of the credit agreement or consolidation of the agreement with other credit agreements.

In these situations, institutions can request the information and documents necessary to assess the customer’s financial capacity, who have 10 days in which to make them available. The institutions should submit a proposal within a period of 15 days following the provision of the information and documents required from the customer.

The institutions are not obliged to present proposals if the customer does not cooperate, namely by not providing information or refusing to present the documents required to allow the credit institution to assess the customer’s financial situation.