Before lodging a complaint, consult our virtual assistant. This service immediately answers questions about banking products and services and can help you clarify the issue behind your complaint.

If you still wish to lodge a complaint, you can do so online via the e-platform ‘Livro de Reclamações’.

Alternatively, you can lodge your complaint in the physical complaints book available at the branches or customer assistance points of supervised entities, or to the Banco de Portugal by post or via the Bank’s agencies.

The Banco de Portugal always analyses complaints, submitted through the identified channels, relating to the conduct of supervised entities.