When it detects irregularities, the Banco de Portugal:

• requires the entity to correct the error and take action so that it does not happen again;
• can sanction more serious breaches (through administrative offence proceedings, administrative fines and additional penalties).

However, the Banco de Portugal cannot oblige the entity you complained about to compensate you for damages suffered.

In situations where the customer has suffered damages, the value of any compensation can only be defined by a court or an alternative dispute resolution entity. You can access the lists of alternative dispute resolution entities through the menu “SERVICES > Settle disputes".