No. The Banco de Portugal has no powers to order compensation for any damages that the customer may have incurred.

Compensation (if any) must be sought before the courts or through out-of-court dispute resolution mechanisms. You may use alternative dispute resolution entities to resolve conflicts with:

• an institution that sells banking products and services, such as home loans and other mortgage credit, consumer credit, structured deposits, basic bank accounts, accounts and payment services and electronic money issuance — https://clientebancario.bportugal.pt/en/resolucao-litigios-instituicoes;
• a credit intermediary or entity authorised to provide consultancy services — https://clientebancario.bportugal.pt/en/resolucao-de-litigios-intermediarios.