frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
The European Banking Authority (EBA) has released the results of the first mystery shopping exercise carried out under the mandate it was given in 2019 to coordinate the mystery shopping inspections of national competent authorities in the field of consumer protection for retail banking products and services.
Full press release on the EBA’s website
EBA report on its mystery shopping exercise into personal loans and payment accounts
EBA report on mystery shopping activities of national competent authorities
The EBA Methodological Guide to Mystery Shopping