Institutions are responsible for keeping the information provided in the Fees Comparator accurate, true and up-to-date.

If you detect a discrepancy between the amounts shown in the Fees Comparator and the amounts charged by an institution, you can file a complaint by filling in that institution’s complaints book or, if you prefer, you can file the complaint directly with Banco de Portugal.

However, please bear in mind that institutions may charge a lower amount than the amount shown in the Fees Comparator, since the fees shown correspond to the maximum amount that can be charged, regardless of any exemptions or discounts.