In the case of a SEPA direct debit (i.e. a direct debit covered by Article 1 of Regulation (EU) No 260/2012 of the European Parliament and of the Council of 14 March 2012), debtors have an unconditional right to a refund of executed direct debits, up to eight weeks from the debit date.

Upon receiving the request for a refund, the payment service provider has ten working days to restore the debited account.