Debtors may request their payment service provider to refund executed direct debits, up to eight weeks from the debit date, provided that:

i) the direct debit mandate given by payers (debtors) does not state the exact debit amount at the time when it was issued;

ii) the debit amount exceeds that which payers (debtors) could reasonably expect on the basis of their prior expenditure profile, pursuant to the framework contract signed with the payment service provider and given the specific circumstances of the case.

However, if this has been expressly established in the framework contract signed between debtors and their payment service provider, debtors are entitled to a refund even where the aforementioned conditions are not met.

Upon receiving the request for a refund, the payment service provider has ten working days to restore the debited account, and may only refuse to repay if the conditions established in (i) and (ii) are not met and no agreement has been reached in this respect.