frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
The European Commission presented the New European Consumer Agenda in November.
The New Consumer Agenda defines a set of actions to be taken by the European Commission, between 2020 and 2025, in economic sectors relevant for consumers.
Full press release on the European Commission’s website.
European Commission’s website > Consumer policy – the EU’s new ‘consumer agenda'
European Commission assesses implementation of the Consumer Credit Directive
European Commission launches public consultation on the EU’s new consumer agenda