Requests for information Read more about Requests for information Before submitting your request, we suggest that you consult our virtual assistant. This service immediately answers most questions on banking products and services. If you prefer to fill in the form below, your request will be examined individually by the Banco de Portugal. The Banco de Portugal’s response is exclusively intended to guide and assist bank customers in clarifying their doubts.
Disputes on banking products and services If you have a conflict with an institution that markets banking products and services, such as home loans and other mortgage loans, consumer credit, structured deposits, basic bank accounts, payment accounts and services and the issuance of electronic money, you may use an alternative dispute resolution body, rather than go to court. Consult the information on alternative dispute resolution bodies to which the institution concerned has adhered and to which you can resort.
Price lists Read more about Price lists Consult and compare the fees and expenses leaflets of the price lists in Portugal. Leaflets on fees and expenses include information on the charges levied by the institutions on the products and services they market. This feature allows you to consult the history of each institution’s price lists since January 2017.