In cases where irregularities are detected, Banco de Portugal requires institutions or credit intermediaries to correct non-compliance and sanctions severe misconduct.

For most complaints, this is enough to eliminate or compensate for the loss that the customer has suffered.

However, in situations where the bank customer has incurred damages, the amount of compensation must be set by a third party.

Banco de Portugal has no powers to order compensation for any damages that the bank customer may have incurred.

The sanction that Banco de Portugal applies to the institution or credit intermediary in case of severe misconduct is a fine that penalises the entity, but does not compensate for the loss that the customer may have suffered.

Compensation for damages may be required by the courts or through out-of-court dispute resolution mechanisms.