frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
On request of members of the public, Banco de Portugal disseminates information on the following through the banking system, free of charge:
Loss, theft, falsification, counterfeiting or unlawful use of personal identification documents;
This service facilitates communication between private individuals and institutions of the banking system, allowing the prevention of situations that arise from the fraudulent use of personal identification documents.
This service:
exclusively covers the following personal identification documents: citizen’s card, identity card, passport, residence authorisation or permit;
does not cover bank cards, cheques or other means of payment. In these situations, the respective holders should contact the issuer of that means of payment as soon as possible. In the case of bank cards, you can consult the list of contacts of the respective issuers (in Portuguese only).
To ask Banco de Portugal to disseminate information on personal identification documents:
fill in and submit the online form available on this website:
or
print and manually fill in the form provided below. Deliver the form duly filled in to a Banco de Portugal information desk.
Regardless of the form used to request the service, you must always attach to the request the legal or police form or declaration that proves the occurrence of the event.
NOTE: Banco de Portugal’s participation in this process is limited to mere collaboration between private individuals and the institutions involved. Ultimately, the responsibility for assessing the regularity of the information communicated by the applicant and the consequent final decision on the procedure to be adopted falls upon these institutions. Under no circumstances may Banco de Portugal be assigned any responsibility by the applicant or the institutions involved in the process.
Contacts of bank card issuers (only in Portuguese)
Circular Letter No. CC/2024/00000023 (only in Portuguese)
Form to request the dissemination of information regarding personal identification documents (only in Portuguese)
Form for lost personal identification documents
Form for recovery of personal identification documents
Services
Contacts