If you have a conflict with an institution that markets banking products and services, such as home loans and other mortgage loans, consumer credit, structured deposits, basic bank accounts, payment accounts and services and the issuance of electronic money, you may use an alternative dispute resolution body, rather than go to court.

Consult the information on alternative dispute resolution bodies to which the institution concerned has adhered and to which you can resort.

The information provided corresponds to the data reported to Banco de Portugal by the supervised institutions.