On this page, you can check the status of your complaint process.

The following complaints are available for consultation:

• Filed in the complaints book of the institution concerned – after the 15-day period that the entity being complained of has to send the original complaint sheet to Banco de Portugal;

• Filed in the e-platform ‘Livro de Reclamações’ – immediately after its submission to the platform;

• Sent directly to Banco de Portugal (form, letter, fax or e-mail) – two working days after filing the complaint via the form.